Live Audio, Video, Web Chat & Sales Conversion Technology
- You knew who was on your website right now?
- You could see the results of your advertising instantly?
- You knew where you visitors came from and what they were searching for?
- You could identify visitors individually, and see which pages they had visited, when they viewed them and how long they spend there?
All of this is possible, and more, with ReLP (Real-e-Live People) from Autonet Dealer Solutions.
ReLP is the revolutionary technology that changes your website from a flat, impersonal brochure to a virtual storefront. You can watch visitors enter your website, see what they are looking at, and approach them in person with a live video and text chat.
ReLP humanizes your website, by allowing your sales and service staff to treat website visitors like real people and engage them before they browse away.
ReLP was conceived for the Automotive industry by automotive experts with a passion to generate more qualified leads and convert them to sales.
ReLP is design to:
Visitors who chat with a real live person are 30 times more likely to buy than those who don't. Providing immediate answers to questions about your vehicles and products eliminates your customers' barriers to purchasing, and creates a personal connection that your competitors can't match.
Shorten the sales cycle
Retailers who talk to visitors about their needs online are able to show in real time, relevant product information, answer questions immediately and take their customers to the next step quickly (such as a credit application or other type of online request). By catching these customers before they browse away, you can dramatically reduce the number of people who abandon your website and convert tire kickers into customers.
Maximize return on website investment
Use ReLP's advanced traffic analytic features to identify search engine marketing opportunities, rate the success of advertising campaigns, and pinpoint exit spots in your website. ReLP provides instant feedback on where your visitors are finding your website, and what search engine keywords are bringing in your traffic.
Improve service and customer satisfaction
Provide immediate, face to face customer service as soon as customers arrive on your website. Solve problems and make your shoppers happy without leaving the office! Real-e-Live People breaks through electronic and corporate barriers to give your worldwide customers the personal service they would expect from a local business.
Be everywhere at once
Website visitors come from all around your city, all around your region, and all around the world. Meet them face to face when they arrive, and build strong relationships with customers before they move on to a competitor. The Real-e-Live People interface lets you hold audio/video/text conversations with multiple visitors simultaneously, while monitoring individual website visitors in real time. With Real-e-Live People, your website is transformed from an impersonal brochure to a full service storefront!
Industry Leading Real Time Website Visitor Tracking
ReLP's advanced website monitoring technology gives you instant feedback on who is on your website the second they arrive, with detailed information and history available on each visitor. ReLP's tracking is seamless and simple to install on any site, and is compatible with most CMS systems.
The following information is collected on each visitor:
Technology for Sales, Marketing & Customer Service
Reporting and Business Intelligence
ReLP - Who Can Benefit?
There are many businesses using ReLP to increase leads and sales. Here are a few of the industries having Real-e-Live success right now:
- Auto dealers and vehicle brokers catch qualified leads and book appointments that lead to faster sales with a lowering acquisition costs.
- Travel agents use ReLP's geolocation features to identify where website visitors are coming from and adjust their marketing to match.
- Rental companies book rentals quickly and efficiently.
- Software vendors provide technical support and sales in an easy tech savvy manner.
- Website developers can perform client interviews and direct potential clients to demonstration websites and portfolios.
- Marketing specialists use ReLP's detailed search and referral reports to measure advertising success.
- Convention organizers answer questions and take reservations.
- Call centers use the call transfer and escalation features to handle high call volumes efficiently.
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