> Dealer Login

Dealer ID: Password:
 Validating...
Login Failure
Login Success......redirecting
Message goes here
Sign In
ReLP Login

Live Audio, Video, Web Chat & Sales Conversion Technology


What If...

  • You knew who was on your website right now?
  • You could see the results of your advertising instantly?
  • You knew where you visitors came from and what they were searching for?
  • You could identify visitors individually, and see which pages they had visited, when they viewed them and how long they spend there?

All of this is possible, and more, with ReLP (Real-e-Live People) from Autonet Dealer Solutions.

Real-E-Live People

ReLP is the revolutionary technology that changes your website from a flat, impersonal brochure to a virtual storefront. You can watch visitors enter your website, see what they are looking at, and approach them in person with a live video and text chat.

ReLP humanizes your website, by allowing your sales and service staff to treat website visitors like real people and engage them before they browse away.

ReLP was conceived for the Automotive industry by automotive experts with a passion to generate more qualified leads and convert them to sales.


ReLP is design to:

Increase sales

Visitors who chat with a real live person are 30 times more likely to buy than those who don't. Providing immediate answers to questions about your vehicles and products eliminates your customers' barriers to purchasing, and creates a personal connection that your competitors can't match.

Shorten the sales cycle

Retailers who talk to visitors about their needs online are able to show in real time, relevant product information, answer questions immediately and take their customers to the next step quickly (such as a credit application or other type of online request). By catching these customers before they browse away, you can dramatically reduce the number of people who abandon your website and convert tire kickers into customers.

Maximize return on website investment

Use ReLP's advanced traffic analytic features to identify search engine marketing opportunities, rate the success of advertising campaigns, and pinpoint exit spots in your website. ReLP provides instant feedback on where your visitors are finding your website, and what search engine keywords are bringing in your traffic.

Improve service and customer satisfaction

Provide immediate, face to face customer service as soon as customers arrive on your website. Solve problems and make your shoppers happy without leaving the office! Real-e-Live People breaks through electronic and corporate barriers to give your worldwide customers the personal service they would expect from a local business.

Be everywhere at once

Website visitors come from all around your city, all around your region, and all around the world. Meet them face to face when they arrive, and build strong relationships with customers before they move on to a competitor. The Real-e-Live People interface lets you hold audio/video/text conversations with multiple visitors simultaneously, while monitoring individual website visitors in real time. With Real-e-Live People, your website is transformed from an impersonal brochure to a full service storefront!

Features


Industry Leading Real Time Website Visitor Tracking

ReLP's advanced website monitoring technology gives you instant feedback on who is on your website the second they arrive, with detailed information and history available on each visitor. ReLP's tracking is seamless and simple to install on any site, and is compatible with most CMS systems.

The following information is collected on each visitor:

Industry Leading Real Time Website Visitor Tracking

Technology for Sales, Marketing & Customer Service

Live Video Chat

Live Video Chat

Break through your website and meet your potential customers in person! Make a great impression with custom snapshots and invitation messages, and seal the deal with sharp, responsive video chat. Visitors who engage in ReLP's live chat are 30 times more likely to buy than visitors who are not approached!

Video Contact Buttons

Video Contact Buttons

Add some personality to your website with one of our Video Contact Buttons, and drive even more leads to your sales team. Add a custom background to place the virtual agent at your business, and use an overlay to seamlessly integrate them with your existing website design. Our virtual agent has dozens of different animations that grab attention and make prospects seek you out.

TrafficAlerts

TrafficAlerts

ReLP's industry leading TrafficAlert system notifies you of hot prospects on your website, even if you aren't at your computer! Audio, popup, cell phone and email alerts are available.

Chat-o-Matic

Chat-o-Matic

Take the work out of selling on your website with ReLP's fully configurable Chat-o-Matic automated chat request system. Send customized invitations in multiple languages to as many visitors as you wish, without lifting a finger. Just choose the types of visitors you want to chat with, sit back with a coffee and engage qualified leads as they come to you!

Automatic Visitor Categorization and Rating

Automatic Visitor Categorization and Rating

ReLP analyzes and prioritizes website visitors by attributes such as time spent on site, past browsing sessions, surfing activity, and even geographical region. See your best leads at a glance!

Contact Information Tracking

Contact Information Tracking

ReLP records detailed history on each visitor, and maintains it even through cache and cookie clearing activity. When approached for a chat, visitors are gently encouraged to enter their name, phone number and email address, and the information is saved as part of their profile.

Integrated Message Center

Integrated Message Center

Visitors can leave messages for agents who are online or offline and agents can reply via email or the internal ReLP message center.

Customer Service Rating

Customer Service Rating

Visitors can rate service on a chat by chat basis using a familiar 5 star rating control.

Customizable, Multilingual Interface

Customizable, Multilingual Interface

ReLP is skinnable and fully customizable. Offer service in English, French and other languages. You can even upload your own hold/waiting music and advertisements!

Reporting and Business Intelligence

Agent Success Report

Agent Success Report

ReLP provides an overview of how well your agents are using the system at a glance, reporting on login time, chat requests, chats, and success rates. Identify winning strategies quickly!

Referrer and Search Tracking

Referrer and Search Tracking

ReLP tracks and reports on where your traffic is coming from, and what they searched for to find you.

Geolocation

Geolocation

Identify visitors from nearby geographic areas quickly, and prioritize them for sales approaches.

Track Success of Online Marketing

Track Success of Online Marketing

See the results of pay-per-click or other campaigns in real time, and convert traffic into sales!

Print and Export Reports

Print and Export Reports

All reports in ReLP can be printed and exported in Excel or Word format for integration into other software products and CRM systems.

ReLP - Who Can Benefit?

There are many businesses using ReLP to increase leads and sales. Here are a few of the industries having Real-e-Live success right now:

  • Auto dealers and vehicle brokers catch qualified leads and book appointments that lead to faster sales with a lowering acquisition costs.
  • Travel agents use ReLP's geolocation features to identify where website visitors are coming from and adjust their marketing to match.
  • Rental companies book rentals quickly and efficiently.
  • Software vendors provide technical support and sales in an easy tech savvy manner.
  • Website developers can perform client interviews and direct potential clients to demonstration websites and portfolios.
  • Marketing specialists use ReLP's detailed search and referral reports to measure advertising success.
  • Convention organizers answer questions and take reservations.
  • Call centers use the call transfer and escalation features to handle high call volumes efficiently.

Please click on button below to obtain more information.

Learn More

Phone Numbers

Mon-Fri, 8AM-5PM
Pacific Standard Time (PST)
Autonet Dealer Solutions (West)
Toll Free: 1-866-955-2255
Fax: (250) 314-1439
Autonet Dealer Solutions (East)
Toll Free: 1-888-434-3440

Mailing Address

Autonet Dealer Solutions (West)
201-925 McMaster Way
Kamloops, British Columbia
Canada V2C 6K2
Autonet Dealer Solutions (East)
4545, rue Frontenac
Montréal (Québec) H2H 2R7

Newsletter Sign Up

Copyright © 2013 • Autonet Dealer Solutions | Privacy Policy | Term of Use | Site Map